First, post this letter...I've read the others. Now its time to send my own.
Can you believe it? I'm writing to my mechanic!?
Point is living farther away from Cambridge I've been searching for any shop that would provide what you do. However, until my return to Hondar House I was not certain what that was. So, I had brought my car locally (out here in Acton, ugh...) yet I have never felt comfortable departing with my car after any such repairs. I recently brought my care in-town to **************, but even there...its missing. I took on faith their words that the labor concerning a $20.00 part actually totaled $170.00. I was a number and I'll never go back.
Today (or yesterday as I write this letter) its so obvious! Your service is markedly different. I can converse with the mechanics. You demonstrate on my car what you're talking about. You provide the highest quality repairs I've ever had done. You have consistently provided top grade work, thorough work, quality parts, comprehensive examinations, comprehensive explanations, and notes about what else is needed or pending.
In short, I left you shop yesterday feeling confident in my car. The doubts about its condition were erased because I was informed about what was going on with my car. You showed me. You repaired what is needed and I left with my questions answered.
Keep it up! Your mechanics are fantastic! The accessibility to the bays, to the car, your instructions and demos are invaluable. I'm again, so very impressed. Your customers are no fools. You treat them intelligently, courteously, and professionally. I'm back. Thanks for your confidence.
Gratefully,
R. Ian Boren
