My name is Xenia Johnson and this letter is in reference to an unpleasant experience that I had on November 11, 1999 at ***************.
I own an '88 Acura Integra and had taken it to *********** shop to have it serviced, specifically requesting an exhaust system replacement, replacement of a valve gasket and winterization. I was told during my encounter with this auto shop that I also needed clutch and transmission replacement. I was charged ($250) for what the mechanic called necessary removal of the transmission, despite being also told that none of the work could be done on the clutch until the transmission was replaced.
I took my car to another automotive service shop, Hondar House (which I understand has an exemplary record with the Better Business Bureau) and was told that in their professional opinion the transmission had not been taken out of my car in the last six months and that the valve gasket had not been replaced. In addition ****** at ********** shop disclosed to Frank Augello of Hondar House that he had not done the work on the transmission that he had charged to me. ****** even attempted to convince Frank to collude in deceiving me. Needless to say, I was dumbfounded and terribly disheartened and although I went back to *********** shop, I was refused a refund for the money that I was charged deceptively.
I am thankful to businesses such as Hondar House that exercise honest and respectful service and hope that this letter helps ensure that dishonest business practice such as that at **************** does not go unregulated.
Thank you for your attention to this matter.
Respectfully yours,
Xenia Johnson, MD
